Refund Policy — 40K Vape Shop

At 40K Vape Shop, customer satisfaction is our top priority. If you encounter any issues with your 40,000-puff disposable vapes, we are committed to providing a clear and fair refund process.

✅ Order Cancellation

  • Orders can be canceled before shipment.

  • Once your order has been shipped, it cannot be canceled.

  • To request a cancellation, contact us immediately via WhatsApp or email.

✅ Refund Eligibility

You may be eligible for a refund if:

  • You received the wrong product

  • Your order arrived damaged

  • The product is defective

Refund requests must be submitted within 7 days of receiving your order.

✅ Non-Refundable Items

Refunds are not available for:

  • Used or opened products

  • Products without original packaging

  • Orders returned after 7 days

Disposable vapes and e-liquids are consumables and must remain unopened to qualify.

✅ Return Requirements

To request a return or refund, provide:

  • Order number

  • Photos or videos of the issue

  • Detailed description of the problem

Our team will review your request and respond promptly.

✅ Return Shipping

  • If the product is defective or incorrect, we will cover return shipping costs.

  • For returns due to personal preference, customers are responsible for shipping fees.

✅ Refund Method

  • Refunds are issued to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

✅ Exchanges

If you receive a defective or incorrect product, we can offer:

  • Replacement

  • Store credit

Exchanges are processed once the issue is confirmed.

✅ Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or PayPal account

  2. Contact your bank or card issuer

  3. If the issue persists, contact us directly

📞 WhatsApp: +86 133 6063 1532

💨 Shop with confidence at 40K Vape Shop — secure, reliable, and hassle-free refunds for all eligible orders.